Refund policy
Return, Refund & Cancellation Policy
At The Sports Xpress, we aim to provide clarity and fairness for both product purchases and facility bookings. Please review our policies below.
1. Product Purchases (In-Store & Online)
30-Day Return Policy
You may return most items within 30 days of purchase.
Eligibility Requirements
Returned items must:
- Be in the same condition you received them — unworn/unused, with tags, and in original packaging
- Include the receipt or proof of purchase
Exceptions (Non-Returnable Items)
- Custom or personalized products (e.g., team gear with customization)
- Personal care items (e.g., jocks, jills, mouthguards)
- Gift cards
- Final sale/clearance items
Process
Contact us at info@thesportsxpress.com to request a return.
Once approved, send the item(s) to:
The Sports Xpress
145 Oakland Rd
Oak Bluff, MB R0G 1N0
Canada
⚠️ Items sent without prior approval will not be accepted.
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method, as we cannot guarantee lost or damaged shipments
Refunds
- Approved refunds will be issued to the original payment method within 10 business days of inspection
- Processing times may vary depending on your bank or payment provider
2. Services & Rentals (Facility Bookings, Programs, Events) Cancellation Policies
Pickleball Court & Turf Bookings
48+ hours’ notice
Eligible for a refund or rescheduling (subject to availability)
24–48 hours’ notice
- Eligible for rescheduling or store credit
- No refunds issued
Less than 24 hours’ notice
- No refund
- No store credit
- No rescheduling
Private Events & Full-Facility Rentals
(e.g., birthday parties, private group events, rentals requiring setup and exclusive use of space)
Due to staffing, setup, and exclusive space requirements, private events are subject to a stricter cancellation policy.
More than 7 days’ notice
- Full refund minus the non-refundable deposit
72 hours–7 days’ notice
- Store credit for future bookings
Less than 72 hours’ notice
- No refund
- No store credit
Rescheduling (All Services & Rentals)
- Rescheduling is permitted only within the applicable cancellation window for the booking type and is subject to availability.
-
Private Events & Full-Facility Rentals: one (1) reschedule is permitted for a $50 rescheduling fee, provided the request is made at least 72 hours in advance.
- Any applicable rescheduling fees outlined above will apply.
- If a booking is rescheduled and later cancelled, and that cancellation falls within the applicable cancellation window, the booking becomes non-refundable and non-creditable. No further refunds, credits, or rescheduling will be permitted.
No-Shows
- Failure to attend a booked rental or service without notice will result in no refund, credit, or rescheduling.
3. Damages, Errors & Issues
If a product arrives defective or you experience an issue with a service or rental (such as the facility being unavailable at the booked time), please contact us immediately at info@thesportsxpress.com so we can resolve the matter promptly.